Privacy Policy

Last updated: January 3, 2025

1. Information We Collect

1.1. When you purchase tickets or create an account, we collect personal information including:

  • Name and contact details
  • Email address
  • Payment information
  • Purchase history

1.2. We automatically collect certain information when you visit our platform, including:

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data

2. How We Use Your Information

2.1. We use your personal information to:

  • Process ticket purchases and payments
  • Send event confirmations and updates
  • Provide customer support
  • Prevent fraud and ensure security

2.2. With your consent, we may also use your information to send you marketing communications about upcoming events and promotions.

3. Information Sharing

3.1. We share your information with event organizers only to the extent necessary for event administration and ticket validation.

3.2. We may share your information with third-party service providers who assist us in:

  • Payment processing
  • Email delivery
  • Analytics
  • Customer support

4. Data Security

4.1. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction.

4.2. While we strive to protect your personal information, no method of transmission over the Internet is 100% secure.

5. Your Rights

5.1. You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications

5.2. To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking

6.1. We use cookies and similar tracking technologies to enhance your experience on our platform.

6.2. You can modify your browser settings to decline cookies, but this may affect certain features of our platform.

7. Children's Privacy

Our platform is not intended for children under 13. We do not knowingly collect personal information from children under 13.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at: privacy@songbrothers.com.au