We're here to help

Fast, friendly, and reliable support for customers of all sizes.

Contact our Support Team

Reach our team by email. We typically respond within business hours.

info@rocktix.com.au
Email Support

Prefer sales or billing? Use the same address and add “Sales” or “Billing” to your subject.

Business hours

Mon–Fri, 9:00–18:00 AEST

Critical incident monitoring after hours.

Company

  • Songbrothers Records P/L
  • T/AS RockTix
  • ABN 63 617 186 919
  • Melbourne, Australia

Priority incidents (P1)

Outages or payment failures. Target response: 1 hour.

High priority (P2)

Degraded features. Target response: 4 business hours.

General (P3)

How‑to questions and feedback. Target response: 1 business day.

Trust & Security

  • Data encrypted in transit and at rest
  • Role‑based access controls and audit logging
  • Regular backups and redundancy across regions

Looking for a security questionnaire or DPA? Email us and our team will assist.